Lean Six Sigma
Lean and Six Sigma are powerful tools to produce significant gains in performance. When these two techniques are used together, processes are improved and customers are delighted.
These benefits are created for customers, owners and workers:
| Customers |
Owners |
Workers |
| ● Satisfaction increased |
● Revenue increased |
● New skills learned |
| ● Waiting time lowered |
● Cost of people lowered |
● Delays decreased |
| ● Process cycle time lowered |
● Overall costs lowered |
● Errors reduced |
Lean
Lean methods focus on reducing waste and improving speed in processes by:
● Reducing waste
● Minimizing waiting times
● Eliminating delays
● Reducing non-value added work
● Reducing cycle time for processes
● Improving work flow
● Reducing complexity to lower costs, time and waste
● Improving productivity
Six Sigma
Six Sigma methods focus on making breakthrough gains in improving quality and reducing
variation by:
● Listening to the voice of the customer in decisions
● Finding critical to quality characteristics to define service features
● Eliminating defects
● Using quality improvement tools [Cause-Effect diagrams, Pareto Charts]
● Implementing a five step process [Define, Measure, Analyze, Improve, Control]
● Selecting and managing project to ensure excellent results
● Building a culture to sustain results from projects
Lean and Six Sigma together can take an organization to the highest level of performance.
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